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Terms
and Conditions on reservation and rates in use, are applied
and must be accepted upon reservation. Proprietors reserve
the right to update and/or modify such at any moment: in such
case, whoever has made a reservation is guaranteed of the
same conditions and rates at the moment of his booking.
Reservations are accepted, as per norm, not more than three
months before the date of actual stay. For longer periods,
our guests are conceded the Right to Choose. Such right shall
be exercised not later than the date of expiration of the
said option, or within the three-month period prior the date
of actual stay. This option, however, shall be annulled without
ulterior communication, if, at the termination of such deadline,
the reservation process is not completed through payment of
a deposit as guarantee for reservation, which must be sent
via fax or email, together with the copy of the present Reservation
Form and a copy of House Rules duly filled-out and signed
in acceptance of the conditions mentioned.
Upon
receipt of the Reservation Form, signed House Rules, and copy
of the payment of the deposit, we shall send you, within 2
working days (via fax or email), the Reservation Confirmation.
Only then that the room/s is/are confirmed and reserved under
your name.
For
total guarantee, payment of 50% of the total amount must be
made as guarantee-deposit. In case of non-payment within 48
hours from the communication of the reservation request, the
reservation shall be cancelled without further communication.
The deposit shall not be reimbursed if reservation is
cancelled and communicated less than 7 days before arrival.
In case of cancellation before the seventh day is still kept
30% of the total booking amount. No reimbursement shall be
given in case of non-communication of the reservation
cancellation within the period of the deadline. Payment of
the balance shall be made upon arrival, or as agreed upon
during the process of the reservation. Credit cards and debit
cards are accepted.
Rates
in use, that can be consulted in our website “www.realehouse.it”
are those declared annually to the Province of Rome, and are
found in common places, as well as in rooms reserved for guests.
Prices include overnight boarding and breakfast.
The
Reale House B&B can annul in any case this present contract,
totally or partially, without any compensation, in exceptional
circumstances. In such case, if the contract is cancelled
before its actual execution, client is entitled of a complete
reimbursement of the amount paid.
Any changes regarding the actual number of guests that shall
arrive, must be communicated in letter (fax or email) as early
as possible: it is not, however, guaranteed that there shall
be more rooms/beds available than those initially confirmed.
Inconveniences, observations and critiques must be communicated
verbally, as early as possible, during the stay. Complaints
received 15 days after the actual stay, shall not be given
consideration.
We disclaim any responsibility for problems that may arise
and are independent from the operations of our establishment,
and can cause trouble, tardiness or cancellation before, during
or after your stay (workers’ strikes, transport problems,
postal problems, weather conditions, water or electric interruptions,
natural calamities, etc).
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SCHEDULE
CHECK-IN: Check-in for incoming guests is
from 11 A.M. to 6 P.M., except in particular circumstances
and necessities on the part of the guests. Upon arrival, guests
are required to present a valid identification for registration
purposes. The inobservance of such constitutes a violation
of the Penal Code and authorizes us to ask the guests to leave
the establishment immediately. Our guests’ personal
data shall be treated in terms of the rules in effect on privacy.
CHECK-OUT: Rooms must be emptied of the guests’
luggage and personal belongings by 10 A.M on the day of the
guests’ departure, except when there are particular
agreements made during the process of the reservation. An
amount equivalent to a night price of the room shall be imposed
to the guest if such rule is not observed.
RULES
ON BEHAVIOUR
At
any time, within the establishment, behaviour, activities,
games and use of equipment that can cause disturbance to other
guests, must be avoided. Children must also be always accompanied
by adults. Adults shall be responsible for the behaviour of
the minors entrusted to them.
ROOMS
It is strictly prohibited to kindle any type of fire in the
rooms. Rooms are provided with all your basic necessities:
towels, covers, pillows, etc. For any other exigencies, please
do not hesitate to ask the staff present. Bed sheets (which
are cleaned and prepared for your arrival) are changed every
3 days. Room cleaning is done on a daily basis, and at times
when deemed necessary. Valuable objects must not be left unattended
in the room. Every room is provided with a safe to be used
for such objects. We shall not claim responsibility for the
loss of any object, personal effect and others.
TOILETS/WASH ROOMS
All
rooms have their own private toilet/washroom.
PETS
Pets
are not admitted inside the establishment.
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